Customer Supp Tech, Associate

Job description

Duration: 8 month contract (possible to extend) • Must be flexible to work any hour of the day and weekends. • Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions. • Also will be asked to staff go-live and upgrade phone lines. • These individuals will need to be flexible in their shifts, and will be required to be onsite. • Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions. • Attendance and timeliness are important as well. • At least 1 year of customer support (not necessarily IT but preferably) experience. • Experience with the use of Microsoft Office products This is an urgent job opportunity. Please send your updated resume to mevangelista@visionproteam. com or call me at my number 3 13-279-1020. Healthcare company