Founded in 1969, Pharmathen has grown into a leading developer and manufacturer of specialized pharmaceutical products and one of the largest vertically integrated companies in advanced drug delivery technologies. With a strong international presence, we remain committed to improving people’s lives through innovation and access to affordable, high-quality medicines. Today, our products reach patients in more than 90 countries worldwide, supporting better health outcomes every day. Pharmathen employs more than 1,600 people from over 27 different nationalities, reflecting a diverse and international workforce. Our achievements are driven by strong scientific expertise, high ethical standards, and the dedication of our people, who share a commitment to improving patient lives. Pharmathen offers a great opportunity for career development and is seeking to recruit a Customer Supply Senior Officerto join our Customer Supply Chain team at our Marousipremises.As a Customer Supply Senior Officer, the ideal candidate will receive, process, follow up regular and launch customer orders, handle customers inquiries and supply complaints covering items or products ordered. He/she will maintain an ongoing relationship with selected customers and BD staff.More particularly:Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contactBe responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply AgreementsProvide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etcClose communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topicsHandling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departmentsTrack order activity, and alert appropriate staff of any potential delivery problemsObtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuationsPrepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basisServe as communication link between customers and the company to assure responsivenessRequirementsWhat you will do: More particularly:Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contactBe responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply AgreementsProvide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etcClose communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topicsHandling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departmentsTrack order activity, and alert appropriate staff of any potential delivery problemsObtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuationsPrepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basisServe as communication link between customers and the company to assure responsivenessThe ideal candidate should have:Bachelor of Science in Chemistry, Pharmacy, or other related degrees is considered an assetAt least 3 years of relevant experience in Supply Chain departments, or Project Management Teams in Pharma Business projects Job-Specific Skills: Excellent communication in English language (writing & speaking)Excellent computer skills, including use of SAP Time management Project management experience is a plus.Experience in Regulatory Affairs or QA is considered as an assetBenefitsWhat you'll gain:Involvement in a high-caliber, team-oriented and dynamic atmosphereExposure to challenging business issues and practicesGreat opportunity to leverage and develop your business knowledge and skills Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career. Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.
Founded in 1969, Pharmathen has grown into a leading developer and manufacturer of specialized pharmaceutical products and one of the largest vertically integrated companies in advanced drug delivery technologies. With a strong international presence, we remain committed to improving people’s lives through innovation and access to affordable, high-quality medicines. Today, our products reach patients in more than 90 countries worldwide, supporting better health outcomes every day.
Pharmathen employs more than 1,600 people from over 27 different nationalities, reflecting a diverse and international workforce. Our achievements are driven by strong scientific expertise, high ethical standards, and the dedication of our people, who share a commitment to improving patient lives.
Pharmathen offers a great opportunity for career development and is seeking to recruit a Customer Supply Senior Officerto join our Customer Supply Chain team at our Marousipremises.
As a Customer Supply Senior Officer, the ideal candidate will receive, process, follow up regular and launch customer orders, handle customers inquiries and supply complaints covering items or products ordered. He/she will maintain an ongoing relationship with selected customers and BD staff.
More particularly:
- Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contact
- Be responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements
- Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc
- Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics
- Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments
- Track order activity, and alert appropriate staff of any potential delivery problems
- Obtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuations
- Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis
- Serve as communication link between customers and the company to assure responsiveness
Requirements
What you will do:
More particularly:
- Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contact
- Be responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements
- Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc
- Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics
- Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments
- Track order activity, and alert appropriate staff of any potential delivery problems
- Obtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuations
- Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis
- Serve as communication link between customers and the company to assure responsiveness
The ideal candidate should have:
- Bachelor of Science in Chemistry, Pharmacy, or other related degrees is considered an asset
- At least 3 years of relevant experience in Supply Chain departments, or Project Management Teams in Pharma Business projects
Job-Specific Skills:
- Excellent communication in English language (writing & speaking)
- Excellent computer skills, including use of SAP
- Time management
- Project management experience is a plus.
- Experience in Regulatory Affairs or QA is considered as an asset
Benefits
What you'll gain:
- Involvement in a high-caliber, team-oriented and dynamic atmosphere
- Exposure to challenging business issues and practices
- Great opportunity to leverage and develop your business knowledge and skills
Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career.
Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.
