Customer Support

Job description

Customer Support Location: Dublin, Ireland Purpose Deliver high-quality technical support to internal users and customers, ensuring systems and services operate reliably and securely. Work as part of a collaborative support function, resolving issues, enabling users, and contributing to a positive and efficient service experience across the organisation. Major Responsibilities Troubleshoot software issues across primarily Windows-based environments Investigate and resolve technical issues in a timely and effective manner Manage user accounts and access permissions across systems Support system configuration and investigate programming queries related to security and operational platforms Communicate with users via phone and email, providing clear and helpful support Deliver product training and guidance to internal users Maintain accurate records of incidents and resolutions within ticketing systems Collaborate with technical teams to resolve more complex issues Use remote support tools to diagnose and resolve issues efficiently Identify recurring issues and contribute to continuous improvement initiatives What Success Looks Like You deliver a responsive, high-quality support experience for users and customers You resolve technical issues efficiently, minimising disruption to business operations You communicate clearly and build trust with users You maintain accurate records and follow support processes consistently You contribute to improved service performance through proactive problem solving You support a collaborative, learning-focused team environment Experience & Knowledge Must-Have Qualifications: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong verbal and written communication skills Customer-focused mindset with a genuine desire to help others Willingness and ability to learn new technologies and systems Nice-to-Have Qualifications: Experience with security alarm panels or panel programming Experience using ticketing systems (e.g., Jira, ServiceNow) Familiarity with modern browsers and web applications Experience with remote support tools (e.g., TeamViewer, AnyDesk) Basic understanding of networking concepts (TCP/IP, DNS) Skills & Competencies Strong problem-solving and troubleshooting capability Clear and confident communication Customer-focused approach to supporting users Ability to prioritise and manage workload effectively Adaptability and openness to learning Collaborative approach to working across teams Attention to detail and commitment to service quality Why Join Us Be part of a supportive and collaborative environment where your contribution directly improves the experience of users and customers. Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. As part of our EVP, we offer: Career pathways and growth opportunities A global, values-driven team Recognition for achievements Inclusive, collaborative culture Purposeful work that makes the world safer Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.