Customer Support Advisor - Parts & Service

Job description

ARE YOU PASSIONATE ABOUT FARMING AND BUILDING STRONG RELATIONSHIPS? Our Pakenham branch is seeking a Customer Support Advisor – Parts & Services . If you enjoy getting out and meeting customers, this role offers the best of both worlds. Working closely with our Parts and Service teams, you'll build strong relationships across Gippsland, the Yarra Valley, and the Mornington Peninsula while helping customers maximise equipment performance through industry-leading parts and service solutions. What we offer: Competitive Salary with monthly incentives Work independently with the support of a team. Opportunity to be pivotal in the growth and success of our Business. Ongoing Training & Development. Advancement Opportunities. Employee Assistance Program. About the role: You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience. Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services. Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales. Assist customers in identifying their parts and service needs accurately. Provide detailed information on Brandt parts, pricing, and service options. Collaborate with the service team to schedule appointments and allocate resources efficiently. Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs. Maintain accurate records of customer interactions, orders, and service history in our CRM system. Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships. Stay updated on the latest Brandt product releases, service offerings and industry trends. About you: If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity. Extensive knowledge of heavy equipment parts, operations and agriculture industry. Previous Sales experience in similar role preferred. Experience in building rapport and maintaining positive relationships with customers. Results-driven with a focus on achieving sales targets. Ability to work independently and as part of a team. Strong organisational and time management skills. Capability to travel within the territory and work flexible hours. A valid driver’s license and clean driver’s record are required. About us: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW!