Customer Support Agent

Job description

OUR MISSION AND VISION At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world. We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board. ABOUT THE ROLE Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do. We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day. Working with us, you’ll have: - no repetitive or routine tasks; - the opportunity to dive into the details of the payment world; - experience with a complex B2B fintech product; - the chance to become a strong professional in a challenging industry. What you’ll be doing - handling incoming L1 support requests; - ensuring SLA compliance and timely communication; - providing quick, clear, and professional feedback to clients; - monitoring recurring questions and suggesting improvements for the knowledge base. What you’ll need - Bachelor’s or Master’s degree, either completed or underway; - strong analytical skills; - ability to prioritize tasks and manage multiple requests simultaneously; - English proficiency at Upper-Intermediate level or higher. Nice to have - Basic knowledge of SQL. - Previous experience in customer support. Work schedule - 3 evening shifts (15:30–00:00) — 2 days off; - 3 morning shifts (07:30–16:00) — 2 days off; - 3 night shifts (23:30–08:00) — 2 days off. WHY SOLIDGATE? No internships here — we build careers. Get hands-on from day one and make a real impact. Your work = real outcomes. Shape how global companies move money. Grow like crazy. Learn from top fintech pros and level up faster than anywhere else. Flex your schedule. Balance studies and work with flexible hours that fit your life. Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing. Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO 💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun. Tomorrow’s fintech needs your mindset. Come build it with us. 🫂 Know top talent? We’re always on the lookout. Recommend someone https://sjuopcfl.forms.app/external-referral-form for our role, and if they get hired, there’s a bonus waiting for you — simple as that.