Customer Support Agent - Dutch/English Speaking

Job description

Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience. Right now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ. 🎉 About the Role! As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩 Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile. Responsibilities! 💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify, verify, and report bugs - and keep customers in the loop 📚 Create helpful self-service content (FAQs, guides, etc.) 🤝 Build strong relationships by being proactive and genuinely helpful What We’re Looking For! 💬 You're fluent in Dutch and English, written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others What You’ll Get! 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑‍🤝‍🧑 A supportive, friendly team + fun social events 💻 Your own starter kit - MacBook, iPhone & Teamtailor swag! Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! This is role based in our Stockholm Office with remote work opportunites after 6 months. How to apply! If this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.