Customer Support Agent (French)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Work model: on-site Employment type: fixed term (6 months) DUTIES AND RESPONSIBILITIES: Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat) Assist clients with account-related queries, including identity verification and account information confirmation Adhere to regulatory guidelines and internal procedures as directed by the client Troubleshoot issues and offer effective solutions tailored to customer needs Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction Maintain accurate documentation of interactions and updates in internal systems Collaborate with team members to meet service goals and share best practices. REQUIREMENTS: Native / fluent in French both verbal and written. Fluent in English (C1 level) At least 1 year of experience in customer service, with a strong customer-centric approach High attention to detail and accuracy in handling customer information Proficiency with automated customer support tools and platforms (preferred) Ability to analyze problems, think critically, and resolve issues independently Friendly, professional, and proactive approach to customer service Experience across various industries such as retail, banking, or general customer support is beneficial Comfortable working in rotating shifts and full-time on-site schedules Adaptable and flexible to changing procedures, technologies, and customer expectations Ability to work on 24/7 shift rotation. OFFER: Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance And much more!