Customer Support Agent – Gaming Industry (Portuguese Speakers)

Job description

Workster is partnering with a global leader in customer experience management to recruit Portuguese-speaking Customer Support Agents for their clients in the gaming and betting industry. As these companies continue to expand, they are looking for passionate agents to join their team in Varna, Bulgaria, providing exceptional service to their global customer base. As a Customer Support Agent in the gaming industry, you will be the first point of contact for Portuguese-speaking customers. You will provide top-tier service primarily through chat and email (with the potential for voice and social media support in the future). Your main responsibility will be ensuring timely and effective resolutions to their inquiries and concerns. Your Role Customer Assistance: Handle inquiries from Portuguese-speaking customers regarding account setup, verification, login issues, financial transactions, betting-related questions, bonus requests, and platform navigation. Problem Solving: Provide prompt and effective solutions to technical and service-related issues, ensuring customer satisfaction. Relationship Building: Build trust and maintain long-term relationships with customers through clear, respectful, and empathetic communication. Feedback and Optimization: Offer valuable insights to improve internal processes and enhance customer satisfaction. Multichannel Support: Provide customer support across various channels, including chat, email, and social media. Your Qualifications Communication Skills: Native-level proficiency in Portuguese and advanced verbal and written communication skills in English. Gaming Knowledge: Familiarity with the gaming industry is a plus, and an interest in sports can be beneficial for customer interactions. Soft Skills: Strong empathy, active listening, and the ability to personalize interactions based on customer needs and experience levels. Problem-Solving: Quick-thinking and solution-oriented mindset to resolve issues while maintaining compliance with business rules. Compliance Awareness: Knowledge of responsible gaming, data protection, and gaming regulations. Tech Skills: Proficient in MS Office and comfortable adapting to new platforms. Experience: Ideally, at least 1 year of experience in a customer-facing role, preferably in a call center or similar environment. Shift Flexibility: Availability to work in rotational shifts, including weekends and nights. Education: High school diploma or equivalent. The Offer Competitive benefits and career development opportunities within a rapidly growing global company. Relocation assistance: 21 days of paid hotel accommodation, with all relocation costs covered. Dynamic work environment where you can expand your skills and expertise in the gaming and customer service industries. On-site role in Varna, Bulgaria, working within a supportive and collaborative team. Training and continuous support to help you succeed and grow in your role.