Customer Support Agent @ Winparts | Spanish Native

Job description

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth are at the heart of everything we do. Behind the brand. Winparts is one of Europe's leading online retailers for car parts and accessories. The company has ambitious international growth plans and is committed to delivering the best possible customer experience. As part of the Customer Support team, you'll play an important role in helping customers with confidence while contributing to the continued success of the business. As a Customer Support Agent for Winparts , you'll be the first point of contact for customers. Whether they need advice about a product, have questions about an order or need help with a return, you'll make sure they receive a fast, friendly and professional solution. At Winparts, customer experience comes first. You'll join one of Europe's fastest-growing automotive e-commerce companies, where your contribution truly makes a difference. How you make an impact. You assist Spanish-speaking customers via phone, email, chat and WhatsApp You answer questions about products, orders, deliveries and returns You provide friendly, accurate and solution-oriented support You register customer interactions accurately in the CRM system You ensure every customer receives a smooth and professional experience You work towards high customer satisfaction while maintaining quality and efficiency You identify recurring customer feedback and proactively share ideas to improve processes and the overall customer experience You collaborate closely with your teammates and support each other to deliver the best possible service What we value in you. You speak native-level Spanish Additional language skills, especially Dutch, are considered a strong plus You are available full-time (39 hours per week) You have experience in customer service, sales, customer experience or a similar customer-facing role You are highly educated and possess strong communication skills You combine empathy with a commercial mindset and enjoy advising customers You are proactive, dedicated and take ownership of your work You enjoy solving problems and creating positive customer experiences You are comfortable working in a dynamic and fast-paced environment You are digitally savvy and familiar with CRM systems and online tools You are curious, eager to learn and motivated to become an expert in your field Working hours. The service operates Monday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00. Flexibility to work within these opening hours is required. The extras you'll love. Experience a vibrant scale-up culture while collaborating with some of the coolest brands in Europe Breakfast and lunch on us – because fueling your day matters Spanish health insurance – we've got your well-being covered Free Spanish classes – unlock a new language and immerse yourself in the local culture Career growth opportunities – take your skills to the next level with endless development paths Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life Join us for more than just a job, be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.