Customer Support and Sales Representative

Job description

Are you a tech-forward, customer-centric problem solver ready to start building your career? We have the job for you. Asurion is actively hiring Customer Service and Sales Representatives to grow our in-house tech support teams here in our Nashville Gulch Hub. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology. The Customer Support and Sales Representative position is where customer service and technical support collide providing high-quality experience and end-to-end support for all Asurion products (mobile protection and in-home devices). This person will be responsible for providing next-level customer service, which could include customer technology education and advanced troubleshooting for consumer electronics and connected devices. Handling complex technical inquiries, this person can expect to assist in troubleshooting home products and wireless connectivity issues on smartphones, tablets, desktops, laptops, gaming systems, home energy, home security, and numerous other appliances and consumer electronics. You take care of Tech. We take care of you. Competitive hourly pay at $26/hour Monthly sales incentives and annual bonus potential Health, dental, and vision insurance programs 401(k) with company match and other savings plans Exciting opportunities for growth and engagement Learning opportunities with tuition reimbursement Perks of working at the Gulch Hub: Free on-site garage parking with 24/7 access, weekends included Access to cafeteria & coffee shop Dry cleaning & massage services on-site at cost Top of the line fitness center with discounted membership for employees Wellbeing rooms, ping-pong tables, and outdoor green-space for a change in scenery H ere’s what you can expect to do: Provide over the phone technical support (e.g. device setup, smart home troubleshooting) Maintain high level of professionalism when working through struggles with customers Navigate multiple troubleshooting platforms in an agile manner Speak comfortably and confidently to the features and capabilities of the products we sell Meet customer service levels and sales goals Upsell Asurion products and services Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management Here’s what you’ll bring to the team: High School or GED required. Minimum 2 years of experience in customer service delivering technical support for a variety of technologies and consumer electronics such as mobile devices, PC’s and laptops, software, and/or other consumer electronics. Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications) Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities Computer literacy (type 25-35 words per minute and learn call center software) Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time) Asurion’s business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.