Customer Support Associate

Job description

About Playground Playground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business. We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest. We're building the child care management platform that eliminates the administrative work of running a center. Playground is at an inflection point — and poised to grow extremely fast. We recently raised millions of dollars, have several statewide contracts, and are working with thousands of schools across the country. Additionally, our founders were recently honored as Forbes 30 under 30. We are a team of owners, who are not afraid to dive into large, complex projects. If you are excited by the prospect of helping build Playground's account management organization and joining a collaborative, high-growth startup — please apply! About the Role As a member of our Customer Support team, you will be the first point of contact for our clients, playing a crucial role in ensuring their success and satisfaction with our platform. Your primary responsibilities will include handling support requests, troubleshooting issues, and guiding clients to effectively use our product. Your ability to empathize, communicate clearly, and build relationships will be key to creating positive experiences for our clients. What You'll Do: - Drive Customer Success: Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client - Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner - Problem-Solve with Providers: Troubleshoot technical issues and guide customers through solutions - Collaborate Cross-Functionally: Collaborate with the product and engineering teams to escalate and resolve complex issues - Drive Product Improvements: Document and track customer interactions and feedback to contribute to continuous product improvement - Gather and Deliver Feedback to the Team: Proactively identify opportunities to educate customers about product features and best practices - Become a product expert: Maintain a deep understanding of our platform to provide accurate and comprehensive support - Growth Potential: High-performers in this role will have the opportunity to transition into onboarding/implementation roles within Playground down the line - Updating Help Center: Keeping our Help Center up to date, creating and adding new articles What You Need: - Bachelor’s degree required (Business, Communications, Economics, or related field preferred) - Preternatural sense for system optimization and first-principals approach to problem solving. - Comfort operating in ambiguity and fast-paced environments. - High level of ownership, work ethic, and career ambition Compensation Salary for this position is $70,000 - $75,000 subject to standard withholding and applicable taxes. Job level and actual compensation will be decided on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. WHY JOIN PLAYGROUND: - Competitive salary + equity - 3 weeks of PTO - Health, vision, and dental benefits - $1200/year education stipend - Free lunch daily - Collaborative and supportive work culture with a high level of autonomy and room for growth - Fully in person to foster collaboration and speed How to Apply: If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now. The Playground Team is fully in-office in Lodo, Denver or Union Square, NYC. Please make sure you are open to a fully in-person role before applying! Check out: https://www.tryplayground.com/about https://www.tryplayground.com/about to learn more about our journey and co-founders Dan, Josh, and Sasha.