Customer Support Call Center Agent supporting Nvidia

Job description

**Sustainable Talent** is partnering with **NVIDIA**, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years. We are looking for a **Customer Support Call Center Agent** to support our client's growing team. This is a full-time (W-2) **contract** role based in **Santa Clara, CA**. We offer competitive pay **$28/hr - $30/hr** based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture! **Job Description:** - Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services. - Make outbound calls as needed for follow-up support. - Document and track customer interactions in system, ensuring all information is accurate and up-to-date. - Resolve customer complaints or issues by identifying the problem and providing appropriate solutions. - Escalate unresolved issues to higher level support or management when necessary. - Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution. - Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable. - Handle sensitive or confidential customer information with care adhering to privacy policies. - Collaborate with team members and supervisor to continuously improve customer service processes. - Maintain a calm and professional attitude in stressful or high-volume situations. - Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams. - Continues training and development with internal sales teams for product updates and support tools. **Qualifications:** - Excellent verbal and written communication skills. - Strong attendance record is required. - Ability to handle confidential matters with discretion. - 3+ years of experience. - Minimum of a high school diploma or equivalent experience. - Mature mind-set focusing on being accountable, dependable, and culpable. - Able to work in a fast-paced environment. - Flexible with schedule changes, lunch changes, OT, and work assignments. - Articulate, hard-working, and quick on your feet with the ability to present information concisely. - Knows how to organize and prioritize work smoothly with good time management. - Can thoughtfully work both collaboratively and independently with little supervision. - Critical thinker with excellent problem-solving skills. - Works well with a variety of people and partners with a positive customer service - Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions. **About Sustainable Talent** Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services. **Equ****al Opportunity Statement** Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.