Customer Support Coach

Job description

Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. We help businesses become AI-native through training, hiring, and infrastructure. Since our founding in 2021, we've helped tens of thousands of people reach their most ambitious goals and raised $19M from world-class investors. Ambition is sacred to us, and we've built a product that takes that seriously. We're seeking an experienced Customer Support Coach to work with clients looking to break into or grow within customer support roles. This role includes teaching core issue resolution, troubleshooting, and technical support skills, as well as helping clients strengthen customer satisfaction and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their support work. On the career side, coaches offer resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles, along with broader skill building. Ideal candidates have hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional), a strong track record of resolving issues and keeping customers satisfied, and a clear, structured approach to coaching clients through both technical and career growth. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client. WHY LELAND? - The chance to join a world-class team helping people achieve their career and educational dreams - Work in a collaborative, high-energy environment where your contributions have a direct impact - Operate in a fast-paced, AI-native environment - We don't hire people who merely want to work for a great company; we hire people who want to make a great company Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.