Customer Support Consultant

Job description

Volue is a technology company dedicated to powering those who power the world. We work with energy companies, grid operators, and infrastructure providers across 40+ countries — helping them forecast more accurately, trade with confidence, and operate critical infrastructure reliably. Our software, data, and insights support some of the most important decisions in the European energy sector every day. We genuinely care about the green transition, and the work we do here has a real part to play in making it happen. Volue is powering those who power the world. Every Volue employee is the power behind the power. The role We are looking for a student to join our Customer Support Team (20-25 hours/week). In this role, you will support our customers in their daily use of Volue's software solutions, helping to resolve technical issues and ensuring a great customer experience. You will gain hands-on experience with cloud technologies, customer support processes, and software delivery while working alongside experienced colleagues in an international environment. What you will do to make a difference Provide 1st and 2nd level support for customer inquiries and technical issues. Analyse, track, and resolve Service Desk requests independently and efficiently. Support customers using our SaaS cloud platform as well as on-premises solutions, including web services and Docker-based installations. Act a the primary point of contact for customers, ensuring a high level of service and satisfaction. Collaborate closely with development teams to investigate issues, provide feedback, and contribute to product improvements. What you need to succeed Studies in Computer Science, Information Technology, Engineering, or a related technical field. Enjoy working directly with customers and solving complex problems through analytical thinking. Interest in cloud technologies such as Azure and AWS, as well as web services and modern software environments. Understanding of software development processes and agile ways of working is an advantage. Self-motivated, responsible, and comfortable taking ownership of tasks and outcomes. Fluent German language skills with strong communication abilities. What we offer Meaningful work with a clear connection to the energy transition - you will see how your contribution makes a difference. Flexible working arrangements and a culture built on trust and autonomy. An international and collaborative environment, with colleagues across 40+ countries. Real influence over how your role develops — we welcome people who want to grow with us. The minimum gross salary for this position is EUR 2.547 per month (full-time equivalent). The final salary will be determined based on your qualifications and relevant experience. Our Culture At Volue, we believe that in order to be a successful company, we need to bring everyone to the table. We actively build diverse teams because we know they make better decisions and create more value. By inclusion, we mean creating a sense of belonging and community at work. We want the people of Volue to feel welcome, valued, and encouraged to bring their whole, unique selves to work. Volue is about people. From staff to clients, people are at the center of all our operations. We strive for a flat structure where everyone feels included, appreciated and recognised for their individual contributions — what we call “ONE Volue”.