Pinewood.AI is seeking a dedicated Customer Support Consultant to join our growing Support Team.This role will focus on providing excellent remote customer support to our dealership clients across Thailand and the broader region after initial implementation, ensuring a seamless and efficient user experience on the Pinewood.AI system.What to ExpectDeliver high-quality support to dealership customers via phone, email, and calls.Diagnose and resolve system issues in a timely, professional, and customer-centric manner.Log, monitor, and manage support tickets through to resolution, escalating when necessary.Maintain and continuously build Pinewood’s internal knowledge base to aid future support.Provide feedback to internal teams regarding recurring issues and system improvements.Assist and mentor new team members as expertise grows.Primarily remote role; occasional onsite customer support may be required.Work within a customer working time. Occasional weekend and bank holiday support on a rolling pattern.RequirementsYou'll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and understanding of the automotive industry will be key to your success.You will need:To be fluent in both Thai and English for effective communication across regions.At least 1 year of experience in a customer support/helpdesk environment, ideally within SaaS, IT, or automotive sectors.Strong troubleshooting and diagnostic skills.Experience working in a dealership environment or with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle) is a major plus.Strong time management and the ability to prioritize a dynamic workload.Attention to detail and a mindset geared towards continuous improvement.Level education or equivalent work experience; a degree in IT, Software, or Automotive-related fields is beneficial but not essential.A genuine interest in technology, automotive operations, and customer success.BenefitsYou can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us. Full on-the-job training and continuous learning opportunities. Flexible remote working environment. Competitive salary and career progression potential. Work with leading automotive technology shaping the future of dealerships. About UsOur story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists we wanted to build practical technology solutions that were designed around how automotive businesses work, recognizing what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.
Pinewood.AI is seeking a dedicated Customer Support Consultant to join our growing Support Team.
This role will focus on providing excellent remote customer support to our dealership clients across Thailand and the broader region after initial implementation, ensuring a seamless and efficient user experience on the Pinewood.AI system.
What to Expect
- Deliver high-quality support to dealership customers via phone, email, and calls.
- Diagnose and resolve system issues in a timely, professional, and customer-centric manner.
- Log, monitor, and manage support tickets through to resolution, escalating when necessary.
- Maintain and continuously build Pinewood’s internal knowledge base to aid future support.
- Provide feedback to internal teams regarding recurring issues and system improvements.
- Assist and mentor new team members as expertise grows.
- Primarily remote role; occasional onsite customer support may be required.
- Work within a customer working time. Occasional weekend and bank holiday support on a rolling pattern.
Requirements
You'll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and understanding of the automotive industry will be key to your success.
You will need:
- To be fluent in both Thai and English for effective communication across regions.
- At least 1 year of experience in a customer support/helpdesk environment, ideally within SaaS, IT, or automotive sectors.
- Strong troubleshooting and diagnostic skills.
- Experience working in a dealership environment or with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle) is a major plus.
- Strong time management and the ability to prioritize a dynamic workload.
- Attention to detail and a mindset geared towards continuous improvement.
- Level education or equivalent work experience; a degree in IT, Software, or Automotive-related fields is beneficial but not essential.
- A genuine interest in technology, automotive operations, and customer success.
Benefits
You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.
- Full on-the-job training and continuous learning opportunities.
- Flexible remote working environment.
- Competitive salary and career progression potential.
- Work with leading automotive technology shaping the future of dealerships.
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists we wanted to build practical technology solutions that were designed around how automotive businesses work, recognizing what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.
Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.
Welcome to Pinewood.AI. Our journey in automotive software began in 1981. Today, with a team of over 200 in the UK, supplemented by talent across Europe, Africa, the Middle East and Asia-Pacific, we focus on providing practical technology solutions for dealer groups globally.Our automotive retail system is developed collaboratively with dealers and OEMs to provide a secure and leading cloud solution.Committed to simplicity and customer service, we offer a single evolving version of our system. We are the only system provider offering a complete end-to-end solution, empowering vehicle retailers with efficient business processes.Our user-friendly solution, leveraging Microsoft technology, ensures a smooth transition to Pinewood.AI no matter the size of the business. Join us on a journey where simplicity, efficiency, and shared success meet.
Welcome to Pinewood.AI. Our journey in automotive software began in 1981. Today, with a team of over 200 in the UK, supplemented by talent across Europe, Africa, the Middle East and Asia-Pacific, we focus on providing practical technology solutions for dealer groups globally.
Our automotive retail system is developed collaboratively with dealers and OEMs to provide a secure and leading cloud solution.
Committed to simplicity and customer service, we offer a single evolving version of our system. We are the only system provider offering a complete end-to-end solution, empowering vehicle retailers with efficient business processes.
Our user-friendly solution, leveraging Microsoft technology, ensures a smooth transition to Pinewood.AI no matter the size of the business. Join us on a journey where simplicity, efficiency, and shared success meet.
