Customer Support Coordinator

Job description

Are you organized, detail-oriented, and passionate about keeping things moving? Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support. You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;) Your Key Responsibilities: Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints Receiving, verifying, and processing orders, changes, and requests into the internal system Managing and updating data within the CRM and other internal company tools. Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases. Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services What makes you our ideal team mate? Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage) Excellent verbal and written communication skills with a professional approach in Czech language and English is a must Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers Strong organizational abilities, independence, and reliability Ability to effectively manage multiple tasks simultaneously Ability to stay calm and professional even when handling challenging situations Proficiency in MS Office (Word, Excel, Outlook) Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages What can you look forward to? Competitive salary and a performance-based bonus system Calm and clean work environment with a friendly, laid-back team Thorough training on our products and internal systems 5 weeks of vacation Meal allowance Flexible working hours Modern offices with excellent transport accessibility BEUMER Group Czech Republic a.s. is an engineering and supply company specializing in technologies for the transport, handling and storage of bulk materials, based in Ústí nad Labem and part of the BEUMER Group a global well known company in the field of intralogistics.