Customer Support Coordinator

Job description

Requisition Number: 77971 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries. Day to Day Responsibilities: 1.Sales order execution and follow up. 2.Process customer’s complaint and follow-up actions. <3.Deal> with customer inquiries regarding delivery, pricing, product and inventory. 4.Coordinate with internal parties to improve on time delivery performance. 5. Coordinate with customer, commercial and finance on customer setup, AR collection, credit application, etc. 6.Optimize for work flow or process improvement. 7.Maintain all kinds of sales reports as per request. 8. Support communication and handling of sample request. <9.Support> marketing promotion program if any. 10.Other duties assigned by the team Education & Experience 1.Bachelor degree or above 2.Major in Business Administration, Language or others. 3.Customer service related experience, high commercial sense. Required Skills 1.Customer oriented 2.Good communication and coordination skills 3.Good problem-solving skills 4.Good teamwork spirit 5.Fluent in Chinese and English speaking and writing 6.Good personalities: patient and easy-going <7.Be> willing to work on both project tasks and daily routine issues <8.Be> willing to work under pressure