Customer Support Coordinator | Remote

Job description

### **Position Overview** We are seeking a dependable and service-oriented **Customer Support Coordinator** to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience. This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools. ### Key Responsibilities - Respond to client inquiries and provide timely, professional support - Assist with coordinating scheduling, reservations, and service requests - Maintain accurate client records and support documentation in internal systems - Communicate with clients via email, phone, and online platforms - Track and follow up on open requests to ensure resolution - Review service details and confirmations for accuracy - Provide general administrative and customer support - Collaborate with internal teams to ensure a smooth client experience ### Qualifications: - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Comfortable using online systems and customer support tools - Ability to manage multiple tasks in a remote environment - Customer service or administrative experience preferred - Reliable internet access and ability to work remotely ### Preferred (Not Required) - Experience in customer service, coordination, or administrative support - Interest in travel, hospitality, or event-related services ### What We Offer - Flexible remote work environment - Step-by-step onboarding and ongoing support - Opportunities for growth and advancement based on performance - Supportive and collaborative team environment