Customer Support Engineer

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **General Profile:** Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. ****Key Responsibilities**** - Work in cross functional groups to translate customer sales orders into device delivery commitment within manufacturing business guidelines - Work with Product Line Managers or Product Managers and Engineering to process Non-standard requests (NSRs) from customers - Primary interface with Operations Managers. Coordinate communications of order shipment status & configuration changes between operations and account teams - Communicate status and maintenance of commitments to customers, including source inspections - Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment. - Initiate customer requested inside lead-time change requests for approvals - Prepare clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, spec demonstration approvals (SDA), clarification letters, etc.) are complete - Manage customer RMA communications process - Escalate to management as needed to resolve booking or revenue issues ****Functional Knowledge**** - Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines ****Business Expertise**** - Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market ****Leadership**** - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements ****Problem Solving**** - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information ****Impact**** - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies ****Interpersonal Skills**** - Explains difficult or sensitive information; works to build consensus **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.