ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Roles and responsibilities:Inbound SupportReceiving calls from client and address their concern / refill prescription VerificationCalling clients for verification and process new prescription called in by the vet / doctor. Customer SupportProvides customer support through different communication channels (phone, email, chat). Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services. Collaborates with colleagues and different departments to resolve complex issues Maintains accurate records on customer interactions, transaction, feedback, etc. RequirementsAt least 6 months BPO experience handling any US Healthcare campaignGood English communication skills (Oral and Written)Must be Detail OrientedAbility to multitask (taking in calls and responding to email)organized and keen attention to detailsMust know how to use MS Word, Excel, Outlook Willing to work onsite in Shaw Blvd, MandaluyongAmenable working night shiftsBenefitsWhat can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and responsibilities:
Inbound Support
- Receiving calls from client and address their concern / refill prescription
Verification
- Calling clients for verification and process new prescription called in by the vet / doctor.
Customer Support
- Provides customer support through different communication channels (phone, email, chat).
- Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
- Collaborates with colleagues and different departments to resolve complex issues
- Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 6 months BPO experience handling any US Healthcare campaign
- Good English communication skills (Oral and Written)
- Must be Detail Oriented
- Ability to multitask (taking in calls and responding to email)
- organized and keen attention to details
- Must know how to use MS Word, Excel, Outlook
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
