Customer Support Hero 2026

Job description

Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburgh’s largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist. This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience—all while working in a collaborative, supportive, and fast-paced environment. What You’ll Do: Be the first point of contact – Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth. Schedule services with precision – Coordinate appointments between customers and technicians to ensure seamless service. Problem-solve & support customers – Address service inquiries, handle customer concerns, and assist with account updates. Proactively engage customers – Follow up on leads, reach out for service upgrades, and confirm scheduled services. Maintain accurate records – Update customer accounts in our CRM and keep everything running smoothly. Collaborate with teams – Work closely with Sales, Operations, and Field Technicians to ensure the best possible service. What We Offer: $20/hour starting wage Performance bonuses – Earn incentives for meeting key performance indicators (KPIs) Career growth opportunities – We promote from within!401(k) with company match – Start securing your future A fun, supportive team culture – We work hard and celebrate wins together! Flexible full-time schedule – 40-hour workweek with occasional Saturdays during peak season Comprehensive benefits package – Health, dental, vision, life, and disability insurance Paid training & ongoing coaching – We invest in your success from day one What We’re Looking For: A strong communicator – You listen actively and speak with confidence. Tech-savvy & detail-oriented – You’re comfortable with CRMs, scheduling software, and managing multiple tasks at once. Problem solver with a positive attitude – You tackle challenges head-on and always look for solutions. Customer service superstar – You love helping people and delivering a great experience. Team player with a strong work ethic – You thrive in a fast-paced, high-energy environment. What You Need to Qualify: Previous customer service, call center, or administrative experience preferred Strong organizational skills & ability to multi-task efficiently Experience using Google Apps, CRM software, or similar tools a plus A professional, friendly, and patient demeanor Ability to pass a background check and employment reference check Why Witt? We’re a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation. At Witt, you’ll find stability, support, and plenty of room to grow—whether you’re looking to build a career or be part of a team that truly values its people. Apply today and take the first step toward an exciting career with Witt Pest Management! Witt Pest Management is a Drug-Free Workplace and an Equal Opportunity Employer.