Customer Support Manager (Licensed)

Job description

# **About AACI Group** [AACI Group, Inc.](https://aacigroup.com) is dedicated to making insurance more accessible and affordable in catastrophe-prone regions. Climate change is increasing the frequency and severity of wildfires and other natural disasters, while carriers are retreating from high-risk markets. Homeowners are being left with fewer and more expensive options. We are addressing this challenge by building AI-native insurance agencies and digital services that combine risk data, loss prevention, and innovative product delivery. # **About Five Bays Insurance Agency** [Five Bays Insurance Agency](https://fbia.com) is an independent personal lines insurance agency helping homeowners and property owners secure coverage in hard-to-insure, catastrophe-prone markets, with an initial focus on California. We specialize in navigating constrained underwriting environments and helping clients maintain meaningful, sustainable coverage. # **Role Overview** This is a foundational role in building a new kind of personal lines insurance agency. You will be on the ground floor helping define how we sell, place, and advise clients in some of the most challenging insurance markets, working closely with leadership to shape sales processes, underwriting workflows, and client experience. The role combines hands-on production with the opportunity to leverage AI-native tools developed across AACI Group to improve speed, accuracy, and outcomes, and is ideal for someone excited to build, influence, and grow with a modern, advisory-driven agency from day one. # **Key Responsibilities** - Qualify and close new personal P&C business. You will not be required to source and find candidates but rather quote and service ones that are brought into the agency. - Manage the full sales cycle from discovery through bind - Gather and submit accurate underwriting information - Work with carriers, MGAs, wholesalers, and surplus lines markets to secure coverage - Advise clients on coverage options, pricing, and market constraints - Set expectations around inspections, underwriting requirements, and risk mitigation - Servicing requests from clients as needed # **Qualifications** - 3+ years of P&C insurance sales experience - Active Property & Casualty license (California or ability to obtain) - Strong knowledge of homeowners insurance and related lines - Proven ability to close business in competitive or constrained markets - Excellent communication and organizational skills - Desire to embrace and incorporate advanced AI tooling into sales workflows # **Compensation & Benefits** - Base salary plus performance incentives - Health benefits and paid time off - Growth opportunities within Five Bays and AACI Group # **Location & Reporting** - Based in Walnut Creek, CA, in our office 2-3 days a week. - Reports to the CEO # **Why Join Us** This is a rare opportunity to be on the ground floor of launching a next-generation insurance agency at the forefront of climate and housing challenges. You will shape the agency’s early growth, culture, and operations while helping families access the protection they need.