Customer Support (non-technical)

Job description

In this role, you will: - Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) - Work with our logistics and fulfillment team to resolve order/shipping issues - Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs - Create how-tos, guides, wikis, knowledge base, etc for recurring questions We hope you: - Have great written communication skills - Like talking to users and are willing to constantly do so without external encouragement - Are able to empathize with users, and genuinely care about their problems — we can’t exist without them