Customer Support Officer (Japanese)

Job description

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their South East Asia operations. Position: Customer Support Officer (Japanese) Location: Japan/South East Asia Work model: Remote Employment type: B2B, Services Agreement or Freelance contract DUTIES AND RESPONSIBILITIES: Assist clients with opening and maintaining trading accounts Respond to customer enquiries via email, phone and internal support channels Handle welcome calls and client follow-ups to ensure high customer satisfaction Provide information about the company's trading platforms and services Resolve back-office and account-related enquiries Support clients with technical issues, including MetaTrader platform troubleshooting Handle customer complaints professionally and ensure timely resolution Liaise with internal departments to resolve customer issues efficiently Escalate complex cases to the relevant teams when required Support marketing activities, including campaign translations and event coordination when needed Educate clients on products and platform functionality where appropriate Contribute ideas to improve customer experience and support business growth. REQUIREMENTS: Native or fluent Japanese (written and spoken) Fluent English (minimum B2) University or College degree Strong communication and interpersonal skills Proficiency with MS Office applications Comfortable using CRM systems, email platforms and computer applications Ability to work independently and within a team Ability to work under pressure and meet deadlines Able to work full-time during Japan business hours Experience working with CRM systems and customer support tools. BENEFITS: Remuneration according to qualifications and experience Opportunity to work with an international FX/CFD brokerage Dynamic and multicultural working environment Opportunities for professional learning and growth And many others!