Customer Support Rep

Job description

Blueberry's Mission: Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare. We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs). We are a mission and values driven company. You can learn more about our values HERE https://drive.google.com/file/d/1WbORoU9L17875Re3r0psjPcALDGUvDMa/view. 🫐 💙 Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board. The Opportunity: At Blueberry, our doctors and patients are at the center of everything we do. We’re looking for a Customer Support Representative who can deliver a reliable, high-quality experience across phone, email, and chat while working in a fast-paced, remote environment. Who You Are: - You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it’s inconvenient! - You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow - You are flexible and are willing to adapt to adjustments to shift schedules - You are organized in the way you manage your workload in order to deliver meaningful results - You are willing to work nights and weekends - You are a strong communicator both verbally and in writing - You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team - You are coachable. You are open to being coached by all members of the team, not just leadership What You’ll Own: - Support patients and doctors across phone, email, and chat channels - Resolve questions efficiently while ensuring a clear, professional experience - Follow established workflows and processes to ensure consistency and accuracy - Document interactions clearly to support follow-up, collaboration, and continuity of care - Use sound judgment to resolve issues independently and escalate when appropriate - Maintain strong awareness of SLAs and prioritize work accordingly Experience You’ll Need: - Prior customer support experience (phone, email, or chat) - Experience working in remote or structured support environments is a plus - Strong written and verbal communication skills - Ability to stay organized and manage multiple conversations at once - Consistent reliability, including punctuality and ownership of scheduled shifts - Attention to detail in documentation and task execution - Comfort working in a structured environment with defined processes - Adaptability in a fast-changing environment Why join Blueberry? - 100% remote role - Structured scheduling with consistent evening and weekend coverage (including alternating weekends) - Mission-driven company focused on improving healthcare access *Expected hourly wage: $21 - 23 / hr depending on experience & location We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.