Customer Support Rep (Temporary 12 month term)

Job description

Company Name: Information Services Corporation Location: Regina, SK Requisition ID: JR0001003 Status: Temporary (12-month term), Full-time Job Close Date: September 9, 2026 SGEU Level: 6 $27.86 - $33.89 We are ISC , an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time , means more than just using the right technology. Our people are what drives our innovation, growth, and well-being. We are looking for a Customer Support Representative to deliver responsive, knowledgeable support to ISC customers and contribute to a positive customer experience. The Customer Support Representative is a primary point of contact for ISC customers across multiple product lines. This role responds to inquiries, investigates and resolves service issues, explains policies and processes, and follows customer concerns through to resolution. Reporting to the Operations Manager, Customer Support, key responsibilities include: Respond to customer inquiries by phone, email, mail, voicemail, fax, and through outbound calls; research issues, identify root causes, and provide clear, timely solutions. Interpret and explain ISC policies, procedures, requirements, and online or manual submission processes to support successful customer transactions. Provide guidance across ISC registry services, including Land Registry, Corporate Registry, Saskatchewan Personal Property Registry, and related searches, applications, copies, registrations, and document preparation. Provide operational and basic technical support for internal and external clients using ISC systems, online tools, registry applications, customer management systems, and common office software. Investigate processing errors, document findings in CRM, and coordinate or process corrections when required. Assist customers at the counter and by phone with form completion, affidavits, certificates, and related service requirements. Examine, research, approve, reject, register, or correct submissions in accordance with applicable authority, policies, and procedures. Complete daily accounting and cash-handling duties in CAMS, including account transactions, deposits, balancing, adjustments, and weekly reporting to Finance. Review and process name and address change requests and client number amalgamations, ensuring records are accurate and current. What you’ll need: High school diploma or equivalent, with experience and/or training in customer service and office administration; call centre experience will be considered an asset. Strong customer service skills, including problem solving, conflict de-escalation, negotiation, interviewing, and root-cause identification. Knowledge of ISC registry services, related legislation, policies, procedures Ability to research, analyze, interpret, and explain complex policies and procedures to internal and external clients. Clear written communication skills, including grammar and spelling, to provide accurate instructions and explanations to customers. Ability to manage multiple priorities, meet deadlines, and remain flexible in a fast-paced, changing environment. Working knowledge of Microsoft Office, Adobe tools, CRM systems, registry applications, Knowledge of basic office equipment and basic accounting principles to support account transactions, deposits, adjustments, transfers, and refunds. What we offer: At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: We believe in progress with purpose Innovative technology A record of sustainable growth, Investment in diversifying lines of business We support your growth. Career development and internal growth opportunities Education support to help advance your skills Opportunities to contribute to meaningful, high-impact work We care about people A supportive, inclusive workplace built on trust and collaboration Recognition programs that celebrate contributions and achievements A hybrid work schedule that supports work–life balance A little more about us: ISC is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. Help us put the right information in the right hands, at the right time. If this opportunity interests you, please apply by September 9, 2026 . We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview.