Customer Support Representative

Job description

WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHO WE ARE LOOKING FOR Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of empathy, judgment, and community intuition. - The drive to raise the standard for the entire team, not just yourself. WHAT YOU WILL WORK ON - Responding to user questions quickly, clearly, and accurately. - Solving product-related issues and guiding users through steps with clarity and empathy. - Identifying bugs, unusual cases, or refund requests and escalating them via workflows. - Following internal policies and using automation tools to keep response times fast. - Maintaining a professional, friendly, and helpful tone in every interaction. YOUR MUST HAVES - Excellent written English (C1). - Experience in customer support, moderation, or live chat (1+ year must-have). - Strong communication skills and ability to stay calm under pressure. - Fast learner: you can quickly understand new tools, products, and workflows. - Attention to detail and reliability in handling multiple conversations at once. - A-player mindset: ownership, consistency, and a desire to make users happy. NICE TO HAVES - Experience in tech, SaaS, or AI-related products. - Familiarity with Zendesk, Intercom, or other support systems. - Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). - Previous work in a startup or high-speed environment. THE DEAL - Shift schedule 2/2. - Competitive salary in USD. - Preferably on-site in Almaty (remote possible). - Full-time position, part of a world-class team.