Customer Support RepresentativeAstor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.Roles and ResponsibilitiesAnswer customer product questions, assist with orders, track returns, accept payments for online productsDocument customer interactions in a tracking systemHandle fax, e-mail and phone inquiriesTrack calls and service requestsEscalate problem calls to other service providersOccasional warehouse product management supportPerform other tasks as assignedRequirementsAt least 6 months of customer interaction experiencePhone sales or support experience is preferredExperience working in an office setting using fax, e-mail and phones preferredExperience providing support to end users on web site navigation idealExcellent customer service and phone etiquette skills requiredExcellent communications and interpersonal skills requiredThe anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.BenefitsAstor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health and Dental Insurance Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Requirements
- At least 6 months of customer interaction experience
- Phone sales or support experience is preferred
- Experience working in an office setting using fax, e-mail and phones preferred
- Experience providing support to end users on web site navigation ideal
- Excellent customer service and phone etiquette skills required
- Excellent communications and interpersonal skills required
The anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
Astor & Sanders Corporation (Astor) is a woman-owned, small disadvantaged business, headquartered in McLean, VA. Since its founding in 2000, Astor has been a company focused on providing quality in all organizational areas. We provide the best people, industry-recognized processes, and leading-edge tools to support the entire spectrum of information technology needs. Our staff understand the important role government plays in ensuring the ongoing safety, well-being, and social and scientific advancement of the people of the United States. We apply our commitment to quality by providing IT services and solutions that allow federal agencies the freedom to provide services to constituents and succeed across their enterprise.
Astor & Sanders Corporation (Astor) is a woman-owned, small disadvantaged business, headquartered in McLean, VA. Since its founding in 2000, Astor has been a company focused on providing quality in all organizational areas. We provide the best people, industry-recognized processes, and leading-edge tools to support the entire spectrum of information technology needs. Our staff understand the important role government plays in ensuring the ongoing safety, well-being, and social and scientific advancement of the people of the United States. We apply our commitment to quality by providing IT services and solutions that allow federal agencies the freedom to provide services to constituents and succeed across their enterprise.
