About AI AcquisitionAI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.Why Join AI Acquisition?Work at the forefront of AI-driven business growthJoin a high-performance, globally distributed teamBe part of a company scaling rapidly across multiple regionsDirectly impact client success and experienceOperate in a fast-paced, execution-focused environmentThe RoleWe’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.Key ResponsibilitiesClient Support & CommunicationManage live chat and support channels, ensuring fast and accurate responsesResolve client queries efficiently while maintaining a high standard of communicationEscalate complex issues to the appropriate teams when neededMaintain professionalism and empathy in all client interactionsIssue Resolution & EscalationIdentify and troubleshoot client issues across platform usage, onboarding, and workflowsHandle support tickets and follow through until resolutionFlag recurring issues or bugs to internal teamsKnowledge Base ContributionFollow and utilize internal documentation and SOPs effectivelyContribute to improving FAQs and knowledge base contentDocument new solutions and recurring fixes to support team scalabilityOperational SupportMaintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)Support internal teams with insights on client feedback and common pain pointsEnsure adherence to SLAs (response time, resolution time, quality standards)RequirementsMust-Have2–4 years of experience in Customer Support, Customer Service, or similar client-facing rolesExperience handling live chat or ticket-based support environmentsExperience in SaaS, PaaS, AI, or tech environmentsExperience working with global teams across time zonesExperience managing multiple concurrent support conversations or ticketsStrong written English communication skillsFamiliarity with support tools (Intercom, Zendesk, Freshdesk, etc.)Exposure to CRM tools and customer workflowsBasic understanding of AI tools or automation workflowsFluent in EnglishAvailable during Eastern Time business hoursBenefitsWhat We OfferRemote-first environment with global exposureOpportunity to grow within Customer Success and Operations
About AI Acquisition
AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.
We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.
Why Join AI Acquisition?
- Work at the forefront of AI-driven business growth
- Join a high-performance, globally distributed team
- Be part of a company scaling rapidly across multiple regions
- Directly impact client success and experience
- Operate in a fast-paced, execution-focused environment
The Role
We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.
This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.
This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.
Key Responsibilities
Client Support & Communication
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
Issue Resolution & Escalation
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
Knowledge Base Contribution
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Document new solutions and recurring fixes to support team scalability
Operational Support
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
- Support internal teams with insights on client feedback and common pain points
- Ensure adherence to SLAs (response time, resolution time, quality standards)
Requirements
Must-Have
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
Benefits
What We Offer
- Remote-first environment with global exposure
- Opportunity to grow within Customer Success and Operations
About AI AcquisitionAn AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator, AI Accelerator, or AI Agency Launchpad, we provide the systems, training, and support to help our members achieve rapid success.Join us as we continue to shape the future of AI-driven business success and empower entrepreneurs to thrive in a rapidly evolving world.
About AI Acquisition
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.
We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator, AI Accelerator, or AI Agency Launchpad, we provide the systems, training, and support to help our members achieve rapid success.
Join us as we continue to shape the future of AI-driven business success and empower entrepreneurs to thrive in a rapidly evolving world.
