Customer Support Representative

Job description

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel. Our Purpose: “We champion and empower workers who make our world work better” Major benefits include medical, vision and dental, Life and Disability coverage. Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others. What You Will Do as a Customer Support Representative: As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business. This involves strong interdepartmental interactions in order to provide complete and accurate information and support to customers, sales team, and management on routine and non-complex inquiries. How You Will Make a Difference: Build customer loyalty and drive business success by providing effective communication and working closely with all levels of customers; nationally, regionally, and end users. Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat), delivering exceptional customer service and support. Process customer orders accurately while providing prompt, professional, and efficient responses to customer inquiries and requests. Responsible for researching appropriate solutions for customer’s needs and technical support for website portal. Review, evaluate, and process customer requests for return authorizations, exchanges, shipping, and invoice correspondence. Understand and offer recommendations from our extensive product offerings and customization capabilities that would best represent their company’s branding. Perform daily business support functions by following established procedures and identifying opportunities to improve operational efficiency. Maintain accurate records of customer interactions, transactions, and order updates within company systems. Skills for Success: High school diploma required; associates or bachelor’s degree preferred 1+ years of customer service, call center, retail, hospitality, or client support experience Experience supporting multi-channel customer interactions (phone, email, chat etc) Experience working with order management, shipping, billing processes Experience working across multiple systems to analyze data with the ability to identify issues and drive effective solutions Strong verbal and written communication skills Experience with Excel and Microsoft office