Customer Support Representative

Job description

Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment. Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office Role) Job Type: Full-Time, Seasonal Contract Contract Term: August 31, 2026 to December 11, 2026, with potential extension through April 2027 Pay: $19.50 per hour Schedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PM Training Requirement: Must be available August 31 to September 4, 2026 Help Create Joy Through Chocolate Do you enjoy building relationships, helping customers succeed, and working toward meaningful goals? Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals. As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our Fundraising, Group Savings, and Business Gifting team at our Vancouver office. We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities. About the Role Group & Fundraising is at the heart of our seasonal sales and customer support operation. This is a consultative customer service and sales support role where you'll build relationships with new and existing customers, understand their goals, and help connect them with the fundraising or group purchasing solution that best meets their needs. You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences. Every day, you'll help organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year. What You'll Do • Proactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programs • Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions • Meet daily outreach goals while maintaining an exceptional customer experience • Reconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage them • Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat • Support customers with program, campaign, and order-related questions • Process order adjustments, replacements, and refunds as needed • Identify potential challenges early and work proactively to resolve issues before they escalate • Deliver excellent customer service while contributing to team and business goals You'll Be Successful in This Role If You • Enjoy talking with people and building relationships • Are confident communicating over the phone and engaging customers • Like working toward goals and achieving results • Stay positive and resilient in a busy, fast-paced environment • Take pride in providing exceptional customer experiences • Enjoy solving problems and helping customers succeed • Can manage multiple priorities while maintaining attention to detail What You'll Bring • Availability for the full contract period from August 31 to December 11, 2026 • Availability to attend mandatory training from August 31 to September 4, 2026 • At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment • Strong communication and active listening skills • A customer-first mindset and genuine curiosity to understand customer needs • Professionalism, accountability, and attention to detail • Comfort handling a high volume of customer interactions and outbound outreach • Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset What We Offer • Competitive hourly wage of $19.50 per hour • Potential contract extension through April 2027 • 30% employee discount on Purdys products • Employee Gifting Program • Paid training and ongoing support • Opportunity to develop customer service, sales, and relationship-building skills • A supportive team environment that values collaboration and work-life balance • The chance to create memorable Purdys moments for customers across Canada Learn More About Us Ready to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands. We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles. If you're passionate about helping customers, enjoy building relationships, and want to be part of a team that creates joy through chocolate, we'd love to hear from you. We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview. We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at . We're here to help!