Customer Support Representative

Job description

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health. Job Details Customer Service Representative Vilnius, Lithuania | Full Time | Hybrid Working Available Working hours: 40 per week 16:00-01:00h Job purpos e Under moderate supervision of the Customer Care Supervisor you will be responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times. Responsibilities Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number Communicates with all departments within the Distribution Center as well as field sales associates Serves as liaison between customers and field sales associates ​​ Required Skills and Qualifications Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through associate’s degree program, technical vocational training or equivalent combination of experience and education 2+ years of customer service experience Excellent English language skills (both orally and in writing) Strong interpersonal skills Strong customer service skills (ability to resolve customer issues quickly and creatively in order to improve customer satisfaction) Familiarity with pharmaceutical distribution operations is an advantage Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Good decision-making skills Good analytical skills 2292 eur per month gross What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB