Customer Support Representative (Croatian/Serbian)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian/Serbian -speaking Customer Support Representative for its technical support team in Budapest . This is an excellent opportunity to join an international environment, receive comprehensive technical training and build a long-term career supporting innovative consumer technology products. Position: Customer Support Representative Location: Budapest, Hungary Work model: Hybrid (after training phase) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide technical customer support via phone, email and chat for consumer devices Assist customers with software and hardware-related enquiries and basic troubleshooting Handle customer complaints and resolve product or campaign-related issues professionally Guide customers through device setup, features and functionality Escalate complex technical issues to the appropriate internal teams when required Maintain accurate records of customer interactions in internal systems Deliver high-quality customer service while meeting productivity and quality targets Keep up to date with product knowledge and internal support procedures. REQUIREMENTS: Native or fluent Croatian or Serbian (C1/C2), both written and spoken Good command of English (minimum B2) Serbian candidates must already hold a valid Hungarian residence and work permit Previous customer service or technical support experience is an advantage Interest in technology and willingness to learn technical products quickly Strong communication and problem-solving skills Good computer literacy and ability to learn new systems Customer-focused with a professional and solution-oriented mindset Ability to work effectively in a multicultural team environment. OFFER: Hybrid working model after training (1–2 office days per week) 3 weeks of fully paid in-person training in English Indefinite employment contract Competitive salary including language and performance bonus Meal allowance (cafeteria benefit) after probation period Private health insurance after probation period Relocation support for eligible candidates Career development within an international technology support environment And many more!!!!