Customer Support Representative (CSR I) Apprentice

Job description

**About HighLevel:** HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. **Our People** With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. **Our Impact** Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://www.gohighlevel.com/blog-on-the-move). ### About the Role: We're looking for a **Customer Support Representative (CSR I) Apprentice** to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology. You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills. **Mentorship:** Guided by experienced customer support professionals and team leads throughout the programme. **Learning:** Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements. **Programme Details:** - Work Type: Apprenticeship - Department: Customer Support - Duration: 12 months - Shift Timings: - 8 AM–5 PM CST, Monday–Friday - 4 AM–1 PM CST, Monday–Friday - Monthly Stipend: 32,000 - Location: Remote – India - Programme Start: November 2026 **What you will do:** - Handle customer queries through chat, email, Zoom, and calls. - Troubleshoot and resolve common product and configuration issues. - Escalate complex technical issues with clear documentation. - Deliver excellent customer experiences through professional and empathetic communication. - Learn HighLevel's products, tools, and support processes through hands-on training. - Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills. - Leverage AI tools to improve support efficiency and customer experience. **What We're Looking For:** - Recent graduates or individuals looking to start a career in technical customer support. - Strong English communication skills, both written and verbal. - Basic technical aptitude and interest in SaaS products and technology. - Good problem-solving skills and a customer-first mindset. - Ability to handle challenging customer situations with patience and empathy. - Willingness to learn new tools, processes, and technologies quickly. - Strong attention to detail and ability to work collaboratively in a remote environment. - Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.