Customer Support Representative (Spanish)

Job description

David Kennedy Recruitment is working with a global customer experience company supporting a leading online travel and accommodation marketplace that is seeking to onboard two Spanish-speaking Advisors to join their team in Portugal. The role is first-point-of-contact customer support for a global community of users, resolving issues across voice, chat and email. Position: Customer Support Representative Location: Lisbon/Porto, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide friendly, efficient support as the first point of contact for a global community of users Handle and resolve customer issues across inbound calls, chats and emails Identify and escalate issues appropriately Write thoughtful, accurate responses and customise prepared templates for customer communications Research and troubleshoot problems using available resources Arbitrate between users when needed Manage multiple concurrent tasks effectively REQUIREMENTS: Spanish at C2 level and English at B2 level High school diploma Customer service skills, including complaint handling, troubleshooting and problem solving EU citizenship Based in Lisbon or willing to relocate to Porto Available for on-site work on rotational shifts within a 24/7 operation OFFER: Performance bonus based on KPIs, applicable from the 4th month Meal allowance Christmas and Holiday bonuses Health insurance plan after 6 months on contract Relocation support for EU citizens, including travel ticket reimbursement And many more!!