Customer Support & Sales Admin Assistant

Job description

Be Part of a Mission-Driven Team At Foundry for Good, we don’t just build businesses—we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. Here’s why you’ll love working with us: - Stability & Growth: We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth. - People-First Culture: Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development. - Global Collaboration: Work with talented team members in the US and the Philippines who share your drive for excellence and impact. - Mission-Focused Work: Every role here supports organizations making the world a better place. If you’re ready to grow your career while making a difference, we’d love to hear from you! Watch Our "Meet the Team" Video https://vimeo.com/1059846216/d84c59a1e7?share=copy [https://app.ashbyhq.com/api/images/user-content/4802dda9-c742-4abd-893c-f4d51c51e50e/0f9ef95a-26ed-4faf-9b6f-20266425b18a/logo-C3Kw3-aq.png] About Fuller Focus Fuller Focus is a B2B data intelligence platform that helps companies selling to the nonprofit sector identify, prioritize, and close the right prospects. We surface insights from IRS Form 990 data — covering 1.8M+ nonprofits and 738M+ rows of financial data — to power lookalike modelling, competitor intelligence, financial trajectory signals, and CRM enrichment. We’re a small, fast-moving team backed by Foundry for Good. We’ve recently signed our first enterprise clients and are scaling our sales pipeline. This role is our first dedicated hire outside of engineering, and you’ll work directly with the founder every day. ROLE We’re looking for a sharp, reliable customer support and sales assistant to work alongside the founder in building out our client operations and sales support function. This is not a passive role — you’ll be hands-on with real clients from day one, preparing materials that directly drive revenue and keeping our growing customer base happy. This role has a clear growth path. As we scale past 10+ clients, you’ll have the opportunity to own the entire customer success function and grow into a team lead position. RESPONSIBILITIES - Sales support: Prepare slide decks, one-pagers, and follow-up emails ahead of sales calls and demos. Research prospects before calls so the founder walks in fully briefed. - Prospect follow-up: Chase warm leads, re-engage prospects who’ve gone quiet, and keep conversations moving. You’ll be the engine that stops deals falling through the cracks. - Customer onboarding: Run implementation check-ins with signed clients after the founder’s initial onboarding call. Schedule the full year’s check-in cadence from the first session and track onboarding progress. - Customer support: Handle day-to-day client queries — pulling data columns, checking spreadsheets, validating enrichment outputs, and answering product questions. - CRM & pipeline management: Keep the sales pipeline updated, track follow-up dates, and ensure no prospect falls through the cracks. - Research: Investigate product ideas, competitive intelligence, and prospect information on an ad hoc basis. - Collateral management: Maintain and update case studies, testimonials, and sales materials as the library grows. - Ad hoc tasks: This is a startup — no two days look the same. You might be formatting a data deliverable for a client in the morning and researching a new market segment in the afternoon. Flexibility and a willingness to roll up your sleeves are essential. What We’re Looking For - 2+ years in a customer-facing role at a SaaS or technology company — customer support, sales operations, account management, or similar. - Excellent spoken and written English. You’ll draft client emails, prep decks, and communicate with enterprise buyers. Writing quality matters. - Proactive and ambitious. You’re not just here to tick off tasks — you spot inefficiencies, suggest better ways of doing things, and actively look for opportunities to add value. We want someone who treats this like their own business. - Self-starter mentality. You’ll work with the founder directly, not in a large team. We need someone who takes initiative, asks good questions, and doesn’t wait to be told what to do. - Reliable and detail-oriented. Clients trust us with their data and decisions. Accuracy and follow-through are non-negotiable. Nice to Have - Comfortable with spreadsheets and data — sorting, filtering, basic formulas, and spotting errors in Excel or Google Sheets. - Experience with HubSpot, Salesforce, or similar CRM tools. - Familiarity with the nonprofit sector, fundraising, or donor management software. - Experience creating presentations in PowerPoint or Google Slides. - Basic design skills — able to tidy up slides, format documents, and create simple visuals using Canva or similar tools. - Comfortable using AI tools (ChatGPT, Claude) to draft content, research, and work more efficiently. - Experience with outbound sales — email sequences, LinkedIn outreach, or cold calling. - Previous experience at a startup or working directly with a founder. ORG OVERVIEW Meet the Team https://vimeo.com/835863867/6c378eac9d We currently have 100 team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role! There are a few traits unique to our business that individuals should consider before applying. - You must love the idea of giving back to the community and nonprofits. There are thousands of jobs. If being involved in the success of nonprofits is something you’re truly passionate about, this could be a great role. - You must be extremely comfortable with change. As a small growing company, decisions can be made over a weekend and fully implemented by early the next week. Whether that’s new systems, new processes, or new approaches, we look for individuals who can adapt and thrive. - You must believe that the best contributors should get better rewards. As a company, we believe in paying people based on the value they generate at the business. - You must be willing to disagree and commit. As a growing business, there will be lots of decisions that get made and changes that occur during your time at the company. Some of which you’ll agree with and some you won’t, we strongly believe that the best team members have the ability to disagree and commit (i.e., going with a decision after it has been made regardless of whether or not you agree). - You must believe the status quo is unacceptable. As a growing company and as individuals, we believe the status quo is unacceptable. Everyone should be relentless in striving to be the best version of themselves and figure out ways to create more value at the company, enhance our client's results, and grow professionally. The question should always be “How can I be better” rather than “How can expectations be adjusted”. Why Join Fuller Focus - Ground floor opportunity. You’re joining as one of the first hires at a company with signed enterprise clients and a growing pipeline. There’s real upside here. - Direct founder access. No layers of management. You’ll learn how a B2B SaaS company is built from the inside, working directly with the person making every decision. - Clear growth path. This role is designed to evolve into a Customer Success Lead position as we scale. We’re hiring someone to grow with us, not just fill a seat.