Customer Support Specialist

Job description

Location: Overland Park, KS (Kansas City Metro) Employment Type: Full-time, In-Office Department: CX Compensation: $70,000/year + bonus (OTE $75,000) increasing to $82,500 after 18 months Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience. Every six months as your skills increase, you will receive a $2,500 raise so your compensation will be $82,500 by 18 months. Once you level up into a Senior role, the floor is even higher. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS. Below is a continuation of the job description, but if you'd like to see a visual overview of a day-in-the-life of, check this out https://files.slack.com/files-pri/T0190A7B62J-F0BLD7TUWN6/cx_support_recruiting_one-pager.png. AS A CUSTOMER SUPPORT SPECIALIST, YOU WILL: - Respond to high volumes of calls and emails from insureds, lenders, and agents - Handle policy servicing requests, including billing inquiries, document requests, and policy changes - Process transactions across multiple carrier systems and maintain accurate records in Salesforce - Manage clerical and administrative tasks related to policy servicing WHAT WE’RE LOOKING FOR Required: - Experience in a customer-focused role with excellent communication skills - Quick to learn new tools and systems; comfortable navigating multiple platforms - Ability to troubleshoot issues independently until fully resolved - Ability to manage a large workload and thrive under pressure Preferred (not required): - 1+ years in a customer service or contact center role COMPENSATION & BENEFITS - Compensation: $70,000 per year + bonus, OTE $75,000 (top of market in Kansas City Metro) - Equity: Stock options in a fast-growing company - Time Off: 3 weeks PTO + 6 federal holidays - Insurance: Medical, dental, vision, life, disability, HSA, FSA - Retirement: 401(k) - Perks: Free snacks, team lunches, collaborative office culture LOCATION & SCHEDULE - Office located in Overland Park, KS (Kansas City Metro area) - Steadily is building a workplace environment of team members who are passionate and excited to be together in person. This is an in-office position. Our office is in Overland Park, and is key to our fast-paced growth trajectory. WHY JOIN STEADILY - Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match. - Top compensation. We pay at the top of the Kansas City market (see comp). - Growth opportunity: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions. - Strong backing. We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded. - Culture: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck http://steadily.com/culture to learn what we’re all about. - Awards: We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on Forbes' 2026 Best Startup Employers list https://www.forbes.com/lists/americas-best-startup-employers/, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list https://www.steadily.com/press/inc-5000. We've also been recognized as one of the Best Landlord Insurance Companies in 2026 by CNBC https://www.cnbc.com/select/best-landlord-insurance-companies/, a Top 2025 Startup in Newsweek https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025, in Investopedia's Best Landlord Insurance Companies https://www.investopedia.com/the-best-landlord-insurance-11705333, and we won Austin Business Journal's Best Places to Work in 2025 https://www.bizjournals.com/austin/c/best-places-to-work-austin-2025/35046/steadily-is-one-of-austins-best-places-to-work.html. We’re excited to meet you!