Customer Support Specialist

Job description

Your mission Working from our office in central “old” Belgrade, you will be in contact with clients from all over the world daily. You will form strong international relationships and most likely get used to travelling to Copenhagen to our Danish office. You must be passionate about giving our clients the best possible experience and helping them maximize the utility of their email newsletters - But using our world-leading platform! As a Platform Specialist, your primary responsibilities include, but are not limited to: Providing exemplary support to Passendo customers across the globe via email and our Service Desk. Facilitating seamless customer onboarding, delivering training sessions, and maintaining ongoing customer interactions. Ensuring our Knowledge Base remains current by contributing relevant and valuable content. Assisting customers in optimizing the product for unparalleled business success. Becoming the authoritative voice of our customers, actively collecting feedback to fuel continuous improvement across all facets of Passendo’s technology. Your profile Fluent in written and spoken English (additional languages such as German, Italian, French, or Spanish are a plus). Previous experience in customer-facing roles within IT or SaaS companies is highly desirable. Basic knowledge of HTML. Familiarity with CRM tools (e.g., Hubspot). Ability to work independently and adeptly solve problems. Why us? Passendo is a pioneering SaaS company specializing in email ad serving, empowering top-tier media houses and publishers to optimize their newsletter advertising and maximize revenues. At Passendo, we invest in talent and celebrate success. If you are ready to embrace this exhilarating role and contribute to a dynamic team, send us your resume. Join us in shaping the future of digital advertising!