Customer Support Specialist

Job description

[Deligo](https://deligovision.com/) is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines. But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀 ## **Role at a glance** We are seeking a dedicated Customer Support Specialist to join Deligo's Operations experts. As a member of the team, you will provide expert assistance to our customers, ensuring seamless operation and satisfaction with our product. This role requires **outstanding English communication skills**, **proven prior experience in customer support**, and **flexibility to travel** for onsite customer deployments. **German language skills** are a **huge plus**. ## **How you’ll make a difference** - Provide customer support via different interfaces like live chat, email, online meetings and phone calls - Travel to our clients' locations abroad to lead and deliver deployments onsite at our customers' facilities - Diagnose and troubleshoot issues, escalate is required - Assist customers with setup and configuration - Document and track customer interactions and solutions - Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities - Improve our AI success results through data analysis and enhancement - Contribute to knowledge base articles and support documentation ## **What makes you a great fit** - **1-2 years of proven experience in a customer or sales support role is required** - **Outstanding written and verbal English communication skills are essential** — you'll be the voice of Deligo for our customers, so clarity, tone, and professionalism matter - **German language skills are a significant advantage** and will make your application stand out (though your application will still be considered if you don’t have them!) - Strong problem-solving and analytical skills - Excellent interpersonal skills and a customer-first mindset - Ability to work independently and as part of a team - Demonstrates technical savvy in addressing complex issues, with a particular interest in AI tools - **Genuine flexibility to travel** (around 20-30% of the time to our clients, mainly across the EU, UK and US) ✈️ — comfortable with occasional onsite deployment work, sometimes involving early starts, late finishes, or overnight travel - Willingness to work flexible hours, including shift coverage between 8:00–18:00, as well as participating in an on-call rotation a few times a month outside of core hours ***Bonus*** - Experience working in a fast paced, startup or scaleup environment ## **Why join us** - Opportunity to join at an early stage, making a visible impact in a fast-scaling startup - Real influence on how our products and processes evolve, with freedom to innovate - A collaborative, creative, and transparent culture where contributions are recognized - A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events - High-tech equipment - Flexible working hours and hybrid approach - Competitive salary ## **Details** - Start: As soon as you are ready - Location: Budapest - we operate with an office-first approach, typically requiring 4 days per week in-office - Contract: Permanent - Compensation: Competitive package based on experience ***If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!***