Customer Support Specialist

Job description

**Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion. **About the Role:** As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. **Key Responsibilities:** • Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email • Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues • Troubleshoot customer concerns effectively, escalating more complex matters when required • Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance • Collaborate with team members by sharing knowledge and best practices to improve overall performance • Support internal teams by providing customer insights and feedback to help drive process and product improvements **About You:** • Previous experience in customer service, contact centers, or financial services is desirable • Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely • Strong customer focus with proven problem-solving and conflict-resolution abilities • Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail • Comfortable using customer service platforms, CRM systems, and digital communication tools **Why you'll love Plenti:** • An opportunity to make a real impact every single day • You’ll be part of a collaborative, supportive team • You’ll build valuable skills in financial services and customer experience • Excellent growth and professional development opportunities If you’re ready to bring energy, empathy, and a solutions mindset to a team that values great service — we’d love to hear from you!