Customer Support Specialist

Job description

About the role You will own critical, high-volume data entry workflows that keep our customer insurance records accurate and up-to-date. You will triage resident insurance submissions arriving via e-mail, Google Sheets, and a 3rd-party digital mail system, then upload verified policy details into our internal “Get Covered” platform. Your accuracy, speed, and communication will directly impact resident satisfaction and compliance metrics across our client portfolio. What you'll do Give clear answers via phone, email, or chat Follow up on any pending support tickets Escalate any technical issues to Get Covered’s team Manage any cancellation and dispute requests Assist customers with policy changes Review new policy purchases for within our audit program Keep detailed records of support tasks that need done and tasks that have been completed Assist with the claims process Perform other work-related duties as assigned Qualifications Prior high-volume support center experience Phone systems (VOIP) CRM (Salesforce, Hubspot, etc.) Minimum of 2 years of inbound support experience About Get Covered LLC We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.