Customer Support Specialist

Job description

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone. You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work. 🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory. Required experience: At least 6 months experience in Customer Support; Upper-intermediate English is a MUST; Excellent communication skills; High level of personal responsibility; Positive attitude :) Key Responsibilities: Handle and resolve all customers’ complaints and requests mostly in emails; Analyse and assess customers’ needs; Deliver information about benefits of the products to turn potential customers into paid ones. Nice to have: Interest in photography; Experience working with Photoshop and Lightroom; Knowledge in Zendesk; Experience in SaaS products Previous work during the evening hours Work schedule in 2 shifts: Morning 7:00-16:00 Evening 15:00-00:00 What we offer For personal growth: A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools; An educational allowance to ensure that your skills stay sharp; English, German and Polish classes to strengthen your capabilities and widen your knowledge. For comfort: A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly; The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work. For health: Medical insurance; Twenty-one days of paid sick leave per year; For leisure: Twenty-one days of paid vacation per year; Fun times at our frequent team-building activities. What to expect when you apply An interview with our Talent Acquisition Manager Test task to show your skills Professional interview Interview with HR And finally, your job offer!