Customer Support Specialist

Job description

We are seeking a bilingual **Customer Support Specialist** to handle omnichannel inquiries (phone, email, and chat) on a flexible 2-and-2 rotating schedule. In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status. The ideal candidate possesses excellent oral and written communication skills in both **English** and **Vietnamese,** maintaining a polite and professional dialogue at all times.