Customer Support Specialist

Job description

Can you bring your customer communication experience to our team? Join our teams in Budapest, Hungary and enjoy a cooperative culture that empowers you to build a career you can be proud of. What you would do as our Customer Assist Specialist As the Customer Assist Specialist for the Global Solutions division of ASSA ABLOY, you will be a proactive member playing a vital role in assisting the administrative and operational functions of the organization. This role is ideal for someone who can work with agility, adapt to the needs of each project, and contribute effectively in a dynamic environment with evolving priorities. This position is office-based in Budapest. This role reports to the Sales Assist Manager. You would also: Manage accurate input data into computer systems, databases, spreadsheets, and other software applications and Document Management - contracts follow-up, organize and file documents, both physical and electronic Handle incoming and outgoing correspondence, including emails and phone calls and Assist debt collection improvement initiatives, including prioritization of bad debt resolution, follow-up on escalated overdue balances, and alignment with accepted collection strategies Maintain and update records, databases, and spreadsheets and Communicate effectively with customers, team members and other departments Review documents and data for accuracy and completeness, Conduct basic research and gather information as required and qualify leads and Collaborate with colleagues to find solutions to administrative challenges Manage multiple tasks and responsibilities simultaneously and Ensure compliance with company policies, procedures, and relevant regulations The skills and experience you need We are looking for someone who: Has good command of English (advanced level), has fluent knowledge of Hungarian language and has high school diploma or equivalent Is proficient in computer applications, including Microsoft Office Suite (Word, Excel, Outlook) with previous experience with ERP software Has strong organizational skills and attention to details, excellent communication skills, both written and verbal and Time management and multitasking abilities Has knowledge of Microsoft 365 tools, including Excel, Teams, PowerPoint, and Copilot and strong Excel and reporting skills, including the ability to analyze AR data, assist prioritization, and prepare clear project or operational updates What we offer: We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: Competitive total rewards package. Comprehensive and career-development resources to expand your skills and maximize your potential. Assistive and accessible leadership team and a solid values platform that underpins who we are and how we operate. And much more… We review applications regularly, so don’t wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at Let’s create a safer and more open world - together! To find out more about us, visit We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE