Customer Support Specialist - AgTech / Tecnología Agrícola

Job description

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As a Customer Support Specialist, you'll be one of the first people on the ground in South America, helping establish Halter's presence across the region and owning what great support looks like for producers in Argentina, Uruguay, and Brazil for the first time. You'll be working with producers who care deeply about their land, their animals, and their livelihoods. Support at Halter isn’t a call centre. It’s a team of problem-solvers and educators who understand our customers, their animals, our product, and how everything connects. We’re the glue between customers and every part of the business, from field teams to product, engineering, and operations across the United States,, Australia, New Zealand, and now South America. You’ll work both reactively and proactively: jumping in fast when something’s not right, and reaching out when ranchers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish - listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on ranch. This is for you if you want to be part of a regional team working alongside a global Customer organisation, building world-class support in South America from the ground up. WHAT YOUR DAY COULD LOOK LIKE - Talking directly with ranchers through chat and phone - understanding what’s happening on ranch and helping them get things back on track fast. - Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter. - Digging into Support team data, spotting patterns, and raising insights and improvement opportunities that continuously ensure we’re delivering a world-class experience for ranchers and animals. - Working closely with our Field, Onboarding, and Product teams to make sure every customer experience is seamless. - Taking ownership from start to finish - following up, keeping ranchers in the loop, and making sure nothing slips through the cracks. - Owning your performance metrics, including response times, satisfaction scores, and quality of support. - Getting out on ranch regularly - seeing Halter in action and understanding the real impact of your work. - Bridging the gap between our South American customers and global teams, helping shape how Halter serves a region you understand deeply. WHO ARE WE LOOKING FOR - 2 years of experience in customer-facing roles. - Full professional fluency in Spanish and English - you’re equally comfortable switching between both. - A genuine obsession with customer outcomes and creating better experiences for ranchers and their animals. - An understanding of the ranching or livestock industry, especially extensive grazing systems. - Familiarity with the South American beef or dairy sector across Argentina, Uruguay, or Brazil. - Curiosity - you don’t stop at the first answer, you dig deeper to understand why. - The ability to bring calm to chaos and stay steady under pressure. - Energy, joy, and a collaborative spirit - you like being part of a tight team that has each other’s backs. - Strong relationship-building skills with customers, teammates, and cross-functional partners. - Proactivity and ownership - if something needs doing, you do it. - Comfort with learning complex systems and picking up new tools fast. - A genuine interest in using data to find insights and improve the way support works. English proficiency is a requirement for this role. The recruitment process will include interviews conducted in English, and a significant part of the day-to-day work will also be conducted in English. Candidates should feel comfortable communicating, participating in professional conversations, and working effectively in English. If you are not comfortable having professional conversations in English, this role may not be the right fit for you. NICE TO HAVES - Experience working with hardware products or field-deployed technology. - Startup or high-growth environment experience. - Familiarity with tools like Intercom, Salesforce, or similar systems. - Experience working in ag-tech. - Portuguese language skills. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"