Customer Support Specialist – AI Assisted

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career. ## **Job Title:** *Customer Support* Specialist – *AI* Assisted **Location:** Remote **Time Zone:** EST (Working Hours: 8:00 AM – 4:00 PM EST) ### **Role Overview** We are seeking a *Customer Support* Specialist to deliver high-quality *customer support* using *AI*-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages *AI* to streamline workflows while maintaining a human, customer-first approach. ### **Key Responsibilities** - Provide timely and professional *customer support* via *email*, chat, and ticketing systems - Use *AI*-assisted tools to draft, summarize, and optimize customer responses - Resolve order, product, and account-related inquiries efficiently - Escalate complex issues and collaborate with internal teams as needed - Maintain accurate *support* records and *ticket* documentation - Follow *support* workflows, SLAs, and quality standards - Contribute to improving *AI* prompts, macros, and *support* processes ### **Required Qualifications** - Hands-on experience in *customer support* or customer service roles - Experience using *AI* tools to assist with customer communication or workflow efficiency - **Prior experience working remotely is mandatory**, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered - Strong written communication skills and attention to detail - Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM) ### **Preferred Qualifications** - Experience supporting *e-commerce* or digital-first businesses - Familiarity with ticketing systems and *support* KPIs - Experience contributing to knowledge bases or help centers ### **Tools & Technology** - *Support* Platforms: Zendesk, Gorgias, Freshdesk, or similar - *AI* Tools: ChatGPT, *AI*-powered macros, or similar - Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.