Customer Support Specialist - AI Expert

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager - Customer Support __ Your Role and Responsibilities In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process - Work model: #LI-Hybrid In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: Contributing to the identification and adoption of digital solutions that support team activities and process evolution. Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling. Leading the resolution of customer requests by coordinating with internal teams. Managing the end-to-end handling of orders (e.g., scheduling, invoicing, transportation). Keeping customers proactively informed and helping clarify their requests. Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process. Qualifications for the Role You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field. You are passionate about digital tools and customer support processes You have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot. You enjoy working in a team and communicating effectively with diverse stakeholders. You demonstrate ownership, a problem-solving mindset, and a proactive approach A strong team-oriented attitude, good communication skills, and courage complete the profile. You are comfortable communicating in both Italian and English. Compensation Package As part of our commitment to transparency, we want to share the compensation details for this position: Applicable CBA: Metalmeccanico Minimum annual salary: €36.000,00 Variable Pay: Eligible for Company Productivity Bonus The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided More about us ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.