Customer Support Specialist, Financial Operations

Job description

I'm Tori Krause https://www.linkedin.com/in/tori-krause-90417299/, Manager of Customer Support at Teamworks. We are looking for a cooperative, responsive, and detail-oriented Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech. THE ROLE - Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues - Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner - Manage a queue of cases, prioritizing issues based on severity and customer impact - Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration - Handle sensitive information and enforce data security measures to protect all information - Coordinate with internal stakeholders to ensure products are improving and customer needs are being met - Answer simple and complex financial transaction questions accurately and efficiently - Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions - Understand and explain the complete transaction cycle to both internal and external stakeholders WHAT I'M LOOKING FOR WHAT YOU MUST BRING - Bachelor's degree - 2+ years of experience in a customer-facing role - Availability and willingness to provide coverage on evenings and weekends EVEN BETTER IF - West coast timezone preferred - Experience in the athletics industry - Knowledge of NIL and the current collegiate athletic landscape - History of working with athletic camp payments or university/college payments - Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses WHY THIS ROLE Teamworks powers more than 6,500 sports organizations worldwide, and this role puts you at the center of the financial products those organizations depend on. You'll work alongside some of the top problem solvers in sports tech, with real ownership over customer outcomes and a career that grows as the company does. This role is not eligible for sponsorship at this time. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. ABOUT TEAMWORKS We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.