Customer Support Specialist, Hospitality and Software

Job description

As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred. Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays. Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months. Currently we are hiring for two shifts: Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST Qualifications: Excellent written and verbal communication skills Patient and courteous demeanor when working with customers Availability to work the above-mentioned schedule Attention and obsession with detail and accuracy Effective and efficient problem solving Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities Experience in and ability to thrive in a fast-paced environment Preferred Qualifications: Available to start immediately 3 years experience in customer service or related role Experience working in the recreation/hospitality/tourism industry Experience working with Software as a Service (SaaS) Proficient in Google Business Suite and Microsoft Office, specifically MS Excel Compensation and Benefits Anticipated starting base salary: $45k per year Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates 401(k) plan with employer match Flexible and casual work environment: we offer flexible PTO and a remote-first workplace Employee camping credit to encourage getting outdoors and experiencing our product! Priority will be given to candidates located near our Grand Rapids, MI headquarters who are interested in some in-person collaboration. Secondary consideration will be given to candidates who reside in US states where we currently have employees, including CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, and VA. Candidates located outside of the states listed previously, or Canada, are not able to be considered at this time. Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 1. Campspot Management Software () is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 2. The Campspot Marketplace ( and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience. Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone. We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.