Customer Support Specialist | Onsite- Pittsburgh

Job description

**Company Overview:**[Blink Health](https://www.blinkhealth.com/) is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. [BlinkRx](https://www.blinkhealth.com/blinkrx) is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! ### The Role As a Customer Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat. This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage. **This is a fully On-site role in Robinson Township, Pittsburgh** ### What You’ll Do - Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment - Conduct outbound outreach to support patients in completing key steps in their prescription journey - Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently - Assist with insurance verification, benefits coordination, and financial assistance programs - Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams - Research and resolve patient issues using internal tools and resources - Accurately document all interactions and key insights to ensure a seamless patient experience - Meet and exceed performance goals related to quality, productivity, and patient satisfaction - Identify trends or gaps in the patient experience and share feedback to improve processes and products - Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies - Continuously learn and adapt to new products, workflows, and program updates ### What Success Looks Like - Patients feel supported, informed, and confident throughout their journey - Issues are resolved quickly and accurately across multiple channels - You become a trusted resource for patients and internal teams - You actively contribute ideas to improve the patient experience - You grow your skills and take on increasing responsibility over time ### Qualifications - High school diploma or GED required; Associate’s or Bachelor’s degree is a plus - Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus - Strong communication skills (verbal and written) - Comfortable using technology and learning new systems quickly - Strong problem-solving skills and attention to detail - Ability to manage multiple priorities in a fast-paced environment - Curious, adaptable, and eager to learn - Self-starter with a strong sense of ownership and accountability - Passion for helping others and delivering high-quality patient care - Ability to work collaboratively across teams ### Location & Schedule - Full-time, hourly role - **On-site :** 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA - Multiple scheduling options available, including 4-day workweeks - Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST - Rotating Saturday shifts (9:00 AM – 5:00 PM EST) - Schedules may evolve based on business needs ### Benefits - **Health, Dental & Vision** – Multiple plan options that begin from day 1 - **Well-being Support** – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more - **Vacation** – Accrue up to 80 hours (2 weeks) in year one - **Paid Sick Time** – 40 hours per year - **Holidays** – 9 paid holidays + 2 floating holidays per year - **Parental Leave** – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement - **401(k)** – Traditional and Roth options - **Life & Disability Insurance** – Provided at no cost - **Commuter Benefits** – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only) - **Snack & Drink Stipend** – Daily at all pharmacy locations #blinkpatientservices **Why Join Us:**It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.